Robert H. (Bob) Jackson, Jr.
Professional Personal Travel Contact Me




  Personal Home Page




Mr. Jackson today resides in Knoxville, Tennessee and is Chief Information Security Officer at Sedgwick Claims Management Services, Inc.

Robert H Jackson Jr

Teaching statistics and computer science classes while completing his Masters in Business Administration (MBA) at the University of Tennessee, Mr. Jackson managed service software and support for Knoxville's two store ComputerLand retail franchise after graduation. Later hired by Martin Marietta Energy Systems, he co-designed and implemented an innovative in-house personal computer support center now supporting over 7,000 personal computers housed at the U.S. Department of Energy's national security facilities in Oak Ridge, Tennessee, including the Oak Ridge National Lab, the Y-12 nuclear weapons facility and the K-25 Gaseous Diffusion plant.

Mr. Jackson founded Growth Technologies, Inc. - a diversified computer support services firm - in 1984 and was its President and CEO until selling the firm to a consortium of its employees and investors in late 1993. Growth Technologies, Inc. - renamed PC Engineering after the sale - provides computer database and data communication support for clients nationwide, including Dupont, the U.S. Environmental Protection Agency (EPA), Sears, and United Technologies corporations. 

As Director of Administrative Systems for the Division of Outreach and Continuing Education at the University of Tennessee at Knoxville, Mr. Jackson supervised Marketing, Telemedia and Information Services Units focusing on support of the Vice Chancellor for Academic Affairs and the University's outreach missions. During that time, Mr. Jackson participated in technical and financial planning for the University of Tennessee's regional two way video interactive education system and was the system architect of the Division's statewide data network. 

Promoted in 1999, Mr. Jackson became Assistant Dean for Technology and Development for the University of Tennessee, Knoxville’s new University Outreach and Continuing Education Division. Supervising 45+ staff, Mr. Jackson was responsible for academic program development and deployment, comprehensive student services, and technology infrastructure for both intranet and internet uses including advanced computing, digital video production, and customer logistics provide nationally ranked web services and technical customer support. He was also Director of Distance Education for the Knoxville campus, coordinating 270+ at-distance credit and non-credit courses with 5,700 learner registrations annually.

Mr. Jackson taught in UT’s Executive MBA programs from 1998 to 2002 in both face-to-face and on-line delivery modes and participated in technological and curricular design for distance education activities for the UT Colleges of Business Administration and Engineering.

Recipient of a nationally competitive 2001 Dell Computer STAR grant, Mr. Jackson studied advanced learning management systems and their future role in collaborative partnerships between universities, government, and private industry.

In Fall of 2002, Mr. Jackson accepted a new position as Vice President of Systems and Technology with Sedgwick Claims Management Services headquartered in Memphis, Tennessee. Sedgwick's Information Technology unit has 475 colleagues in 130+ offices nationwide with major development facilities in Memphis, TN, Dublin Ohio, Oakland, California and Calabasas, California.

Promoted to Senior Vice President in January, 2004, to Deputy Chief Information Officer (Deputy CIO) in 2007, and to Chief Information Security Officer in 2014, his responsibilities have included Sedgwick's claims management application development, IT Security, and privacy/audit compliance teams. Mr. Jackson has been contract officer for Sedgwick's large, multiyear Infrastructure Services contract with Fidelity Information Services. He is a member of the Company's senior leadership team.

Now making his home in Knoxville, TN, Mr. Jackson continues to consult for technology firms, educational institutions and is involved in a web-based entrepreneurial startup.


Quoted in the New York Times


"Although many proponents of online education tout its efficiency and flexibility, many instructors say teaching an online course is much more time-consuming than teaching a traditional class.

University of Tennessee Assistant Dean Robert H. Jackson reached this conclusion after conducting a study of the two methods of teaching. He says online education forces instructors to spend more time both preparing and teaching a course.

The fact that many instructors must spend time learning how to use the tools needed for online education is another factor in their reluctance, says Universe Online director Cyndi Wilson Porter. She also contends that online education affords those students who would not interact with an instructor in a classroom setting an opportunity to interact at will. This results in a greater time burden for the instructor without increasing the student's time burden, Porter claims.

A possible solution, Jackson suggests, is to conduct some online education in a synchronous format, but Porter points out that the asynchronous format is what attracts most students to online education in the first place. Other proponents of online education say instructors are misstating the burden of preparing for an online course. "

(New York Times, 22 January 2001)