Robert H. (Bob) Jackson, Jr.
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  RH Jackson Jr. Professional Resume
Professional Resume
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Robert H. Jackson, Jr.

Business Experience

February, 2007 to Present - Senior Vice President and Deputy Chief Information Officer, Sedgwick Claims Management Services, Memphis, TN

Reporting to the Chief Information Officer, responsible for $60 million operations budget national technology team.  Contract officer for Sedgwick's $40 million (annual) infrastructure outsourcing contract. Oversees software development, data warehouse, support and technology consulting services.

January, 2004 to February, 2007 - Senior Vice President and Deputy Director, Sedgwick Claims Management Services, Memphis, TN

Reporting to the Executive Vice President of Systems Technology, responsible for budget and operations of 200+ national technology team and for strategic planning within IT. Member of the firm's senior management team.

November, 2002 to January, 2004 - Vice President and Deputy Director, Sedgwick Claims Management Services, Memphis, TN

Reporting to the Senior Vice President of Systems Technology, responsible for budget and operations of 150+ national technology team and for strategic planning within IT. Member of the firm's senior management team.

July, 1999 to October, 2002 - Assistant Dean for Technology and Development and Director of Distance Education, University of Tennessee, Knoxville, TN

Dual titled role reported directly to the Associate Provost and Dean of University Outreach and Continuing Education. Supervised 42+ FTEs encompassing electronic delivery, administrative and instructional delivery computing systems, analog and digital video production, and academic development, policy and logistics for multiple statewide and national distance education programs involving non-credit, for-credit and seminar style learning opportunities via compressed video, videotape, digital asynchronous and synchronous system (including on-demand streaming digital replay).

August 1997 to October, 2002  - Instructor, College of Business Administration, University of Tennessee, Knoxville, TN

A member of the college's Executive and Residential MBA program planning committees, Mr. Jackson taught in the Physician Executive MBA program, was the architect of its innovative multiple mode delivery system and was a member of its core faculty, teaching technology and collaborative strategies.

August 1992 to June 1999 - Director of Administrative Systems, University of Tennessee, Knoxville, TN

Dual report to Dean of Continuing Education & to Vice Chancellor for Academic Affairs. Managed 16 F.T.E. technical support service organization encompassing computer and marketing services and advanced analog and digital video production. Financial planning and budget responsibility seven academic support units. Assisted development of technologies and operations control for Tennessee Educational Network (EdNet), a compressed video/digital data network connecting UT operations throughout Tennessee.

Oct., 1984 to Oct., 1993 - Founder and President, Growth Technologies, Inc., Knoxville, TN

Built and administered professional consulting services company specializing in computing and database information technologies for private business and government. Nationwide clients included the US Environmental Protection Agency, DuPont, and Sears. Pioneered a comprehensive software library for fast database development.

March 1984 to July, 1986 - Computing Analyst, Martin Marietta Energy Systems, Oak Ridge, TN

Technical analyst, promoted to Computing and Telecommunications Directorís personal staff responsible for Personal Computer Support Systems development and management planning. Held federal "Q" security clearance in support of Oak Ridge National Laboratory and nuclear component manufacturing. Co-designer of in-house Personal Computer Support program for 8,000 users at US Department of Energy facilities.

Sept., 1981 to March, 1985 - Teaching Faculty, University of Tennessee, Knoxville, TN

Instructor in the College of Business Administration - Department of Statistics. Taught business statistics and trend analysis with computer assist to undergraduate and graduate students from all colleges.

June 1983 to February, 1984 - Technical Services Manager, ComputerLands of Knoxville, TN

Hardware service manager and software technical support for ComputerLandís two-store customer base. Hardware and software technician prior to this promotion.

Educational Background

bullet Master of Business Administration, University of Tennessee Graduate School - August 1983

Concentrations: Management Science (Operations Research), Statistics, with additional graduate work in Computer Science.


Bachelor of Science with high honors, University of Tennessee College of Business Administration - June, 1981

Concentrations: Management and Marketing.

Committees, Memberships and Certifications

bullet 2001 to present - Business Advisory Council Member - Gartner Group
bullet 2000 to present - Reviewer for IEEE Spectrum, a juried technical publication of the IEEE
bullet 2000 to 2002 - Invited member, UT Research Communications Advisory Council
bullet 2000 to 2002 - Appointed member, Curriculum Pathway Design committee, FIPSE LAAP grant program award, UT Knoxville
bullet 2000 to 2001 - Steering committee: UT New College, the university of Tennessee's Virtual Campus Project
bullet 2000 to 2002 - Invited member of the college-wide curriculum planning committee, College of Business On-Line MBA degree
bullet 2000 to 2001 - Invited member of the Board of Directors, CyberCE, Inc.
bullet 2000 - Consultant, Physician Business Solutions, Inc.
bullet 2000 - Invited Co-Chair - Best Practices Strategic Planning Committee, Tennessee Virtual University
bullet 2000 - Trustee, Global Christian University
bullet 1999 - Invited member - UT College of Social Work Advisory Committee
bullet 1999 to 2002 - Charter member: Corporate Advisory Council for Centra Software 
bullet 1999 - Invited member, Strategic Planning Team, International Christian University
bullet 1999 - Invited member, UT College of Business,  Strategic Technology Steering Committee.
bullet 1998 - Co-founder, UT Internet Education Institute
bullet 1998/99 - Invited member, Associate Vice Chancellor and Dean of University Outreach candidate selection committee.
bullet 1998/1999 Invited member- UT Strategic Committee on Distance Learning for Tennessee Higher Education Commission
bullet 1997 to 2000 - Member: University of Tennessee Data Visualization Steering Committee
bullet 1996 to 2000  - Technical Coordinator for University of Tennessee's Marketplace Business Simulation.
bullet 1995 to 2000 - member of the Videoconferencing Subgroup of TNII, a statewide planning group planning a new digital infrastructure for the state and its education system.
bullet 1995/96 - Committee subchair of UT's Networking and Telecommunications User Advisory Committee, providing user input to the UTK Division of Information Infrastructure for UTK's campus-wide network planning.
bullet 1996 - Technical planning chair for a fiber optic link between TVA and the University of Tennessee. Also consulted with TVA on design of their interactive video classroom.
bullet 1995-1996 - Project manager for a statewide network interconnecting UTK's three College of Social Work sites across the state.
bullet 1995 - Project Manager, UT Conference Center Visitor Kiosk and Building directory. A network of 8 computers located throughout the large UT Conference Center building providing directions to offices and to daily events in the building and across campus.
bullet 1995 - Designer and project manager for an Academic Support Center, including videoconferencing, computer lab and Internet access facilities, for UTK students in the Nashville, Tennessee area.
bullet Invited Member, UT Knoxville Networking and Telecommunications Advisory Committee. Subcommittee Chair for User Needs & Executive Committee member. 1995/96
bullet Invited Member, Governorís Information Infrastructure (TNII) Digital Video Technical Planning Committee. 1995/96
bullet Member, Association of Continuing Higher Education. Since 1995.
bullet Member, US Distance Learning Association, USDLA. Since 1993
bullet Ashton Tate dLab Language Committee advisor, 1990
bullet US Federal Q-level security Clearance 1984-1986
bullet IBM National Technical Coordinator, 1984-1989
bullet Academic Honor Society of Phi Kappa Phi, since 1980
bullet National Society of Teachers of English Writing Award, 1977
bullet National Merit Scholarship Finalist, 1976
bullet National 4-H Public Speaking Finalist, 1976

Vitae Abstract Available
A brief, narrative style abstract of this resume is available via the Short Vitae link on this site.